Customer Services
Security
Payment
Overseas Orders
Delivery
Stock Availability
VAT
Returns
Handling Complaints
General Information

Customer Services back to top
We are able to deal with your enquiries most effectively by email.

Payment back to top

Full payment must be received with your order.
We accept credit card and debit cards through Paypal. Paypal is the World's most popular online payment system and is preferred by Ebay.
Debit and Visa cards accepted via Paypal are Visa, Master Card, Maestro, Switch, Delta, Electron, Solo and Amex.
We also receive payments by direct money transfer (bank 2 bank - UK bank accounts only).
A contract is not formed until the goods have been despatched.

Security

As a pioneer in online payments, Paypal set the standard for fraud prevention by continuously developing and deploying a broad range of security measures. To see how Paypal protects against online fraud visit www.paypal.co.uk

Orders From Outside UK

Local import duties may be payable on receipt.

Delivery back to top

After we have received payment, UK customers can normally expect delivery of their item(s) within 2-5 working days.
Delivery within the UK is by First Class post.
European delivery is usually within 7 days.
You will only be charged after the goods have left our warehouse.

If we cannot fulfill or deliver your order within times or have any other problems with your order, we will contact you by email as soon as possible. We will also give you an expected delivery date and allow you to cancel your order if you wish.

Delivery Charge
The delivery cost is calculated automatically at the checkout according to the number of items in your shopping basket.

Stock Availability
We try to keep the stock up to date on our web site, but from time to time discrepancies can occur. We cannot ensure permanent availability of all items, although we try our hardest. Some goods sell much better than we predict. If something is out of stock, we'll always give you the best information we can on anticipated delivery dates or alternatives.

VAT back to top
Our prices include VAT at 17.5%. Discology Limited is not VAT registered and all customers will be charged VAT regardless of their location or status.

Returns back to top
You have the right to return your goods for a full refund within 7 working days from the day after you receive the goods. Return postage must be paid for by yourself and the goods must be unused and unopened. Your money will be refunded within 30 days. Please email Discology before you return anything to us. This does not affect your statutory rights as a customer.

Handling Complaints back to top
We will handle any complaint in a fair, effective and confidential manner. We not only try to respond to any complaint within five working days but also to have it fully resolved.

General Information
Discology and Footbagger.co.uk are trading names of Discology Limited, registered in England & Wales, company no. 3699160. Discology's total liability for any claim howsoever arising shall not exceed the price of the goods supplied by Discology to the customer, together with any postage costs incurred. Discology shall not be liable for any consequential customer loss whether this arises from a breach of duty in contract or in any other way. Customers' statutory rights are not affected by this statement. Any dispute to be heard in the English courts.

www.discology.co.uk & footbagger.co.uk are owned and operated by Discology Limited
Registered in England & Wales No. 3699160